FAQ
Flooring FAQs
Flooring FAQs about estimates, installation day and working with our Everett crew. Questions about a specific floor type are answered on each service page.
Questions
Estimates and scheduling
Still wondering about estimates and scheduling? Call or text (425) 370-7624, or send a few photos through the form and we will reply.
Ask us a questionAre flooring estimates free?
Yes. Call or text (425) 370-7624, or send the form. We measure on site and send a written estimate at no cost.
Can I get a rough price from photos?
Photos and approximate square footage let us give you a ballpark and spot obvious prep issues. A firm price needs a measure, because the subfloor and transitions change the cost.
What are your business hours?
Mon–Sat 8 AM–6 PM. We are closed on Sunday.
Do you take small jobs?
Yes. A single bedroom, a bathroom floor, one staircase or a few rows of damaged plank are all jobs we take on.
Questions
Before and during installation
Still wondering about installation day? Call or text (425) 370-7624, or send a few photos through the form and we will reply.
Ask us a questionDo I need to move my furniture?
Please clear small items, electronics and anything fragile. Ask us about larger furniture when we measure.
Can I stay home while you install?
Usually, yes. We work room by room, and most plank floors can be walked on as soon as they are down. Tile needs time to cure before heavy use.
What happens to my old flooring?
Tear-out and haul-away can be included in your estimate, so you are not left with a pile of old carpet or tile.
Will my doors still close after new flooring goes in?
If the new floor is taller than the old one, we trim the bottom of interior doors so they swing freely.
Questions
About Prime Step Floors
Still wondering about our company? Call or text (425) 370-7624, or send a few photos through the form and we will reply.
Ask us a questionAre you a licensed contractor in Washington?
Yes. Prime Step Floors LLC is registered with Washington L&I as contractor #PRIMESF763J3. Our UBI is 605479113.
Do you sell flooring materials?
Yes. We sell hardwood, LVP, LVT, laminate, tile, trim and decking materials, and we also install materials you buy elsewhere.
Where are you located?
We are based in Everett and serve 9 other cities, including Marysville, Mukilteo, Lake Stevens, Mill Creek, Lynnwood and Bellevue.
Do you work with general contractors?
Yes. We work as a flooring and trim subcontractor on residential and commercial projects.
Didn’t find your answer?
Call or text (425) 370-7624. Questions are free, and so is the estimate.